Version update date：January 22, 2021
Version effective date：January 22, 2021
Before you start to use our products and services, please be sure to read and understand this policy carefully, especially the terms and conditions marked in bold/bold underline, to ensure that you fully understand and agree to use it. We try our best to explain the professional terms involved in this policy in a concise and popular way for your understanding. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the contact information at the end of this policy.
1. Scope of Application
2. Information Collection and Use
3. Provide External Information
4. Your Rights
5. Storage of Information
6. Policy Update
7. Protection of Minors
8. Contact Us
Appendix: Relevant Definitions
This policy applies to the various products and services provided to you by Proteinn service providers in the form of clients, mini programs and new forms that appear with the development of technology. If we and our affiliates have separate privacy policies for the products or services they provide to you, the corresponding privacy policies shall apply to the corresponding products or services.
When you use our products/services, the personal information we need/may need to collect and use includes the following two types:
In order to provide you with the basic functions of our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services normally;
In order to provide you with additional functions of our products and/or services, you may choose to individually agree or disagree with the information we collect and use. If you refuse to provide it, you will not be able to use the relevant additional functions normally or achieve the functional effects we intend to achieve, and will not affect your use of our basic functions.
We would like to remind you that we are committed to creating a variety of products and services to meet your needs. Because we provide you with a wide variety of products and services, and there are differences in the specific products/services that different users choose to use, therefore, the basic/additional functions and the type and scope of personal information collected and used will be different, please refer to the specific product/service function.
(1). Basic Account Service
We serve you based on your Proteinn platform account. In order to create an account on the Proteinn platform you need to provide us with at least your mobile phone number, intended membership name and password. If you refuse to provide the above information, you will not be able to register a Proteinn platform account, and you can only use Proteinn's browsing and search services.
Special account privileges: If you choose to fill in your real name, gender, date of birth, place of residence, nickname, and profile picture , we can provide you with privileged account services. Among them, the nickname and profile picture you set will be displayed publicly.
Authorized login: We may provide your account information (profile picture, nickname and other information prompted on the page) to third parties with your separate consent, so that you can easily register a third-party account or log in directly with a third party. In addition, we may obtain your third-party account information from a third party based on your separate consent, and bind it with your Proteinn platform account so that you can log in directly at the third party, use our products and/or Serve. We will use your relevant information within the scope of your separately agreed authorization.
2.2 Show you products or services information
In order to show you products or services information, including your visit footprint and historical search situation, we will collect and use your browsing and search records when you visit or use the Proteinn client. We will combine the legally collected device information, service log information, and other information authorized by you to predict your preferences through algorithmic models, and match the goods, services or other information you may be interested in.
At the same time, we strive to protect your privacy experience through the following measures:
(1). If you want to manage the personalized content we send to you, you can set it in "Proteinn Home-Me-Settings-Personalized Settings".
2.3 Provide you with the functions of favorites, add purchases, follow and share In the process of browsing the Proteinn client, you can choose to bookmark the goods and/or services you are interested in, add them to the shopping cart, and share the information of goods/services with third parties through the functional components we provide. During you use of the above functions, we will collect service log information including your favorites, records of adding to shopping carts, and sharing history to achieve the above functions and other purposes that we expressly notify. You can view or manage your favorites and add-ons in your favorites and shopping carts.
2.4 Help you complete order placement and order management When you order specific goods and/or services in our products and/or services, we will generate an order for you to purchase the goods and/or services through the system. In the process of placing an order, you need to provide at least your consignee's name, delivery address, and the consignee's contact number. For some special types of goods and services, you also need to provide other information necessary for the goods or services, such as when involving cross-borders transacting, you will need to provide your ID information to complete customs clearance.
At the same time, the order will contain the information of the goods and/or services you purchased, the specific order number, the time when the order was created, the amount you should pay, and your remarks. We collect this information to help you complete the transaction smoothly, to ensure the security of your transaction, to facilitate your inquiry of order information, to provide customer service and after-sales service, and for other purposes that we have clearly informed.
You can order goods and/or services for others through Proteinn, you need to provide the aforementioned personal information of the actual consignee and ensure that the actual consignee's consent has been obtained.
In order to facilitate you to understand, query and manage order information, we will collect order information generated during your use of our services to show you and facilitate your order management.
You can additionally fill in/select more additional information including other contact numbers, on behalf of the recipient's name, and delivery time to ensure the accurate delivery of the goods or services.
You can view and manage your order information through "Proteinn Home - Me - My Order".
In order to complete the payment for your order, you need to select a payment method. We will share your Proteinn platform account membership name, order payment related information, order security related equipment information, bank card payment necessary information including bank card number and expiration date, and other necessary information required by anti-money laundering laws with the corresponding financial institution you choose through the software tool development kit (software tool development kit is referred to as "SDK" in this policy) embedded in the website or client and other secure methods.
In order for us to know and confirm your payment progress and status in a timely manner, and to provide you with after-sales and dispute resolution services, you agree that we may collect information related to payment progress from the transaction partner and financial institution you choose.
In order to ensure that the goods and/or services you purchase can be delivered smoothly, safely and accurately, we will disclose order-related delivery information to logistics companies that provide logistics information systems and technical services for Proteinn, and according to the choice of the commodity and/or service provider, it will synchronize the relevant distribution information with the corresponding logistics distribution main body. You know and agree that the corresponding logistics distribution main body will inevitably know and use your distribution information for the purpose of delivery.
In order to provide you with after-sales and dispute resolution services, we need to know and confirm the delivery progress and status in a timely manner. You agree that we can collect information related to the delivery progress from the main body of logistics-related services.
When you contact us or submit an application for in-sale, after-sale, or dispute settlement, in order to protect the security of your account and system, we require you to provide the necessary personal information to verify your account identity.
In order to facilitate contacting you, help you solve problems as soon as possible, or record the solutions and results of related problems, We may save your communications with us, records of correspondence/calls and related content (including account information, order information, other information you provide to prove relevant facts, or contact information). We will use your account information and order information if you have inquiries, complaints or suggestions regarding specific orders.
For the reasonable needs of providing services and improving service quality, we may also use other information about you, including the relevant information you provide when you contact customer service, and the questionnaire response information you send to us when you participate in the questionnaire survey.
You can use the comments, questions and answers, personal homepage and other information publishing functions that we provide for you, as a member, you can choose to public release graphic/video/live content, comment and ask questions. We respect and protect your settings on whether and where relevant information is published.
We may determine whether you are entitled to the corresponding information publishing function based on your membership type and web log information.
Please note that the information you post publicly may involve your or others' personal information or even sensitive personal information, such as when you choose to upload a picture containing personal information during your review. Please consider more carefully whether to share or even publicly share relevant information when using our services. If the information you publish publicly involves the personal information of others, you need to obtain the consent of others before publishing.
In order to fulfill the legal obligation to ensure the security of e-commerce transactions, improve the security of your use of the services provided by us and our affiliates and partners, protect the personal and property safety of you or other users or the public from infringement, better prevent phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusion risks, and more accurately identify violations of laws and regulations or Proteinn's related agreements and rules. We embed the application security SDK developed by our affiliates in the application to collect your device information and service log information, and may use or integrate your membership information, transaction information, device information, service log information, and information that our affiliates and partners have obtained your authorization or shared in accordance with the law (among which, we may collect MAC addresses, IMEI and other device identifiers for risk verification) to comprehensively judge your account and transaction risks, perform identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.
(1). Additional services based on system permissions
In order to provide you with more convenient, high-quality and personalized products and/or services and strive to improve your experience, we may collect and use your personal information by enabling system permissions in the following additional services provided to you. If you do not agree to enable relevant permissions, it will not affect your use of Proteinn's basic services, but you may not be able to obtain the user experience that these additional services bring to you.
You can turn these permissions on or off at any time at your own discretion. These additional services include:
Please note that when you open any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you close any permission, it means that you cancel the authorization, and we will no longer continue to collect data based on the corresponding permission, and the use of related personal information, it cannot continue to provide you with the services corresponding to this permission. Your decision to close the permission will not affect the previous collection and use of information based on your authorization.
(2). Services of Cookies and Similar Technologies
We will not share your personal information with companies, organisations and individuals other than Proteinn service providers.
You can access and manage your information in the following ways, and we will respond to your request in compliance with the requirements of laws and regulations:
You have the right to access, correct and supplement your information in the following ways:
(1). Log in to the Proteinn client, go to "Me-Settings-Personal Information"; (2). Contact Customer Service.
You can delete some of your information [through the path listed in "(1) Access, Correction and Supplement"], or apply for account cancellation to delete all your information.
In the following cases, you may request us to delete personal information by contacting customer service:
(1). If our processing of personal information violates laws and regulations;
(2). If we collect and use your personal information without your explicit consent;
(3). If our processing of personal information is in serious breach of our agreement with you;
(4). If our processing purposes have been achieved, cannot be achieved or are no longer necessary for the purposes of processing;
(5). If we stop providing products or services, or if the retention period has expired.
If we decide to respond to your deletion request, we will also try our best to notify the subjects who have obtained your personal information from us and require them to delete it in a timely manner (unless otherwise provided by laws and regulations, or these subjects have independently obtained your authorization).
When you or we assist you to delete relevant information, we may not be able to delete the corresponding information from the backup system immediately due to applicable legal and security technical restrictions, we will securely store your personal information and restrict any further processing of it until backups can be cleared or anonymised.
You can change or withdraw the scope of your authorization for us to collect and process your personal information by contacting customer service, however, please note that for some types of personal information, such as the information necessary to realize the basic functions of Proteinn or the information necessary for us to fulfill the obligations stipulated by laws and regulations, we may not be able to respond to your request to change the scope of authorization. When you withdraw your authorization, we will no longer process the corresponding personal information. However, your decision to withdraw your authorization will not affect our previous personal information processing based on your authorization.
You can contact customer service to apply for and assist in canceling your account. After you voluntarily cancel your account, we will stop providing you with products or services, and delete or anonymize your personal information as required by applicable laws.
In some business functions, we may only rely on non-human automated decision-making mechanisms, including algorithms, to make decisions. If these decisions affect your legitimate rights and interests, you can contact us through customer service.
For the above-mentioned requests made to us by you or your possible guardians, close relatives and other authorized subjects, as well as your relevant personal information rights stipulated by the laws of the People's Republic of China and other applicable laws, you can contact us through customer service or file a complaint directly with our personal information protection department. We will respond within 15 days.
In order to protect the security of your account and your personal information, when you make the above request to us, we may verify your identity (such as adding account verification, requesting you to provide a written request or other reasonable means) before processing you request.
We will only retain your personal information for as long as is necessary to achieve the purposes described in this policy, unless there is a mandatory retention requirement by law. For example, the Electronic Commerce Law of the People's Republic of China requires that information on goods and services and transaction information should be kept for no less than three years from the date of completion of the transaction.
We judge the storage period of personal information mainly based on the following standards:
(1). To complete the transaction purpose related to you, maintain the corresponding transaction and business records, in order to respond to your possible inquiries or complaints;
(2). To ensure the safety and quality of the services we provide to you;
(3). Whether to agree to a longer retention period;
(4). Whether there are other special agreements or laws and regulations regarding the retention period.
After the retention period has expired, we will delete or anonymize your personal information as required by applicable law.
The personal information collected and generated during our operations in the People's Republic of China will be stored in China. Under the following circumstances, we will provide your personal information to possible overseas entities after fulfilling the obligations stipulated by law:
(1). Applicable law is clearly defined;
(2). Obtain your separate consent;;
(3). Necessary for the conclusion and performance of cross-border e-commerce transactions and other types of contracts to which you are a party.;
In view of the above situations, We will protect the security of your personal information in accordance with this policy.
(1). Technical measures for data protection We have taken industry-standard and reasonably practicable security safeguards to protect your information from unauthorized access, public disclosure, use, modification, damage, or loss. For example, we will use encryption technology to improve the security of personal information, and the data exchange between your browser and the server is protected by SSL protocol encryption, and we provide HTTPS protocol secure browsing method; we will use trusted protection mechanisms to prevent malicious attacks on personal information; we will deploy access control mechanisms and do our best to ensure that only authorized personnel can access personal information. At present, our important information systems have passed the three-level or above evaluation of network security level protection.
(2). Data Protection Management Organizational Measures We have established an advanced data security management system in the industry centered on data and revolving around the data life cycle, improving the security of personal information from the dimensions of organizational construction, system design, personnel management, and product technology. We have set up a dedicated department for the protection of personal information, and designated special person to be responsible for the protection of children's personal information. Through training courses and examinations, we continuously strengthen our employees' awareness of the importance of protecting personal information.
(3). Response to personal information security incidents If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering or destruction of information, resulting in damage to your legitimate rights and interests, we will promptly activate an emergency plan and take reasonable and necessary measures to minimize the impact on you personally. If a personal information security incident occurs, we will also inform you of the basic situation and possible impacts of security incidents in accordance with the requirements of laws and regulations, disposal measures we have taken or will take, advice for self-prevention and risk mitigation and remedies for you. We will notify you by text message, phone call, push notification and other reasonable channels, If it is difficult to inform one by one, we will take a reasonable and effective way to make announcements. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
(4). Prevention of account security risks When using the Proteinn service for online transactions, please properly protect your personal information, and only provide it to others when necessary, and do not trust other transaction tools to conduct transactions, so as to avoid information theft or even telecommunication network fraud. If you are concerned that your personal information, especially your account or password, will be leaked, please contact Proteinn customer service immediately so that we can take corresponding measures according to your application.
For significant changes, we will also provide more prominent notices (including that we will notify you through announcements on the Proteinn client or provide you with pop-up prompts).
Significant changes referred to in this policy include, but are not limited to:
6.1 The business model of the product has changed significantly. Such as the purpose of processing personal information, the type of personal information processed, and the way personal information is used;
6.3 Changes in the main objects of personal information sharing or public disclosure;
6.4 Significant changes in the user's personal information rights and the way they are exercised;
6.5 When the contact information and complaint channel of the person in charge of personal information protection are changed;
6.6 When the personal information protection impact assessment report indicates that the existence of the product has a significant impact on personal rights and interests.
We will also archive older versions of this policy on Proteinn's dedicated page for your review.
In e-commerce activities, we presume that you have the corresponding capacity for civil conduct. If you are a minor, we require you to ask your parents or other guardians to read this policy carefully, and use our services or provide us with information with the consent of your parents or other guardians.
If you are a child under the age of 14, before you use our services, you and your guardian should carefully read our specially formulated "Proteinn" "Proteinn Children's Personal Information Protection Rules and Instructions for Guardians", ensure that after obtaining the guardian's consent to the "Proteinn Children's Personal Information Protection Rules and Instructions for Guardians", You can only use our services under the guidance of your guardian to ensure your safety when using our services and conducting transactions.
If you are a parent or other guardian of a child, please pay attention to whether the child uses our services after obtaining your authorization. If you have questions about children's personal information, please contact our personal information protection department.
You can contact us in the following ways and we will respond to your request within 15 days:
8.1 If you have any questions, comments or suggestions about the content of this policy, you can contact us through Proteinn customer service;
8.2 We have also set up a personal information protection department, you can contact it through [firstname.lastname@example.org] (please indicate your relationship with Proteinn and explain the specific facts), office address: [Building 15, Lane 118 Furonghua Road, Pudong New Area, Shanghai]. It should be noted that we may not respond to questions unrelated to this policy or your personal information rights.
If you are not satisfied with our response, especially if you believe that our processing of personal information has harmed your legitimate rights and interests, you can also seek a solution by filing a lawsuit in the court with jurisdiction where the defendant is domiciled.
Proteinn: Refers to the Proteinn service provider operating the client.
Proteinn service provider: Refers to the Internet information and software technology service provider of Proteinn, Kangma (Shanghai) Healthcode Co., Ltd.
Proteinn website: Refers to the website operated by the Proteinn service provider (the domain name is www.ourproteinfactory.com /index ).
Personal information: Various information related to identified or identifiable natural persons recorded electronically or in other ways, excluding anonymized information.
Sensitive personal information: Sensitive personal information: Sensitive personal information is personal information that, once leaked or used illegally, may easily lead to violation of the personal dignity of a natural person or endanger personal and property safety, including biometric identification, religious beliefs, specific identities, medical health, financial accounts, whereabouts track information, and personal information of minors under the age of fourteen. Children: Refers to minors under the age of fourteen.
Device information: Device information: including device identifiers (IMEI, IDFA, Android ID, MAC, OAID, IMSI and other device-related information), application information (application crash information, notification switch status, application installation list and other application-related information), device parameters and system information (device type, device model, operating system and hardware-related information), device network environment information (IP address, WiFi information, base station information and other network-related information). The actual collection of the product shall prevail.
Service log information: Including browsing records, click viewing records, search query records, favorites, adding to shopping carts, transactions, after-sales, following and sharing information, publishing information, as well as IP address, browser type, telecom operator, language used, date and time of access.
De-identification: Refers to the process by which personal information is processed so that it cannot identify a specific natural person without the aid of additional information.
Anonymize: Refers to the process in which personal information cannot be processed to identify a specific natural person and cannot be restored.
1.In order to ensure the realization and safe and stable operation of our product/service functions, we may apply for or use the relevant permissions of the operating system;
2.In order to protect your right to know, we use the following list to display the relevant operating system permissions that products/services may apply for and use, and you can manage the relevant permissions according to your actual needs;
3.According to the upgrade of products/services, the type and purpose of application and use rights may change, we will adjust the list in time to reflect these changes, to ensure that you are informed of the application and use of permissions in time;
4.Please be aware that our business and product/service functionality and safety needs, we may also use third-party SDK, these third parties may also apply for or use relevant operating system permissions;
5.In the process of using our products/services, you may use H5 pages or applets developed by third parties, the plug-ins or small programs developed by these third parties may also apply for or use relevant operating system permissions as necessary for business functions;
|Permission Name||Permission function description||Scenario or purpose of use|
|Read Calendar||Read calendar events in your system||Schedule reminders for reading/adding follow events and pre-sale items in the calendar|
|Read Storage||Provides the function of reading data in the phone storage space||Allows the App to read pictures, files, etc. in the storage, mainly used for screenshot feedback and uploading pictures; used to help you publish information, record crash log information locally (if any), etc.|
|Write to storage||Provides write to external storage function||Allow App to Write/Download/Save/Revise/delete imag, document, crash log and other information|
|Read phone status||Provide information such as reading mobile phone device identification, please be assured that this permission cannot monitor and obtain any of your call content and information||Read device call status and identification code, identify mobile device ID, guarantee the operator's network free streaming service, used to complete main functions such as phone bill recharge and security|
|Shoot||Use to take photos and videos, complete scanning QR code||Used for scanning codes, shooting videos, and taking photos|
|Access precise location||Acquire precise geographic location information through Global Positioning System (GPS) or network location information such as base stations and WLAN||Used to complete security, recommendation information, and location-based services (LBS) and other related functions|
|Access rough location||Obtain approximate geographic location information from network location information (such as base stations and WLAN)||Used to complete security and location-based services (LBS) and other related functions|
|NFC||NFC||UnionPay APP bank card reading|
|permission name||Corresponding function||Use scenario or purpose|
|NSPhotoLibraryUsageDescription||Read the contents of the album||It is used to help you read pictures when searching for pictures, upload pictures when commenting, identify local pictures when scanning codes, and upload local pictures when editing profile picture|
|NSPhotoLibraryAddUsageDescription||Add content to album||It is used to save the picture to the album when saving the product picture|
|NSLocationWhenInUseUsageDescription||Get geolocation only when the app is being used||It is used to complete functions such as security, filling in the shipping address, and location-based services (LBS)|
|NSCameraUsageDescription||Use the camera||It is used to scan codes, upload profile picture, and post comments in scenarios such as product evaluation, return uploading, and posting orders.|
1.In order to facilitate you to complete transactions on the Proteinn client, your personal information will be shared with the following transaction service providers
(1). Complete Payment
In order to complete the payment for your order, you need to select a payment method. We will share your Proteinn platform account member name, order payment related information, order security related equipment information and other necessary information required by anti-money laundering laws with payment information service providers. At the same time, in order for us to know and confirm your payment progress and status in a timely manner, and to provide you with after-sales and dispute resolution services, you agree that we may collect payment progress-related information from the payment information service provider.
(2). Completion of the delivery of goods or services
In order to ensure that you can inquire about the logistics information of the purchased goods, we will share your order-related information with the service providers who provide logistics information and technical services for Proteinn. For the purpose of providing you with after-sales and dispute resolution services, you agree that we may collect and provide logistics services from the aforementioned logistics information and technical service providers.
2.In order to continuously improve the functions, transaction security and experience of "Proteinn" and ensure your safe shopping experience in "Proteinn", your personal information will be shared with the following service providers who assist "Proteinn" in providing relevant capabilities
(1). Transaction security services: In order to fully protect the security of your account and transactions, improve the security of your use of "Proteinn" services, protect your property safety from infringement, and better prevent phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusions and other security risks, we will share necessary device information, service logs and other information with security service providers for the prevention and processing of security incidents.
(2). Customer service: In order to deal with your complaints and suggestions in a timely manner and improve your experience of using "Proteinn", we will share your account and related information about the complained incident with the customer service provider, and entrust it to understand and respond to your feedback in a timely manner.
In order to ensure the stable operation of Proteinn or realize related functions, we may access software development kits (SDKs) provided by third parties to achieve the aforementioned purposes. We will do our duty of prudence and conduct strict security monitoring on the software tool development kits (SDKs) used to obtain information from partners to protect data security.
The third-party SDKs we access mainly serve the needs of you and the companies you represent. Therefore, when meeting new service requirements and business function changes, we may adjust the third-party SDKs we access. We will disclose the latest situation of accessing third-party SDKs to you in this description in a timely manner. The third-party SDKs currently connected to Proteinn are listed as follows:
AutoNavi positioning and map SDK
Operator: AutoNavi Software Co., Ltd.
Function: Help users locate the location when posting information
Types of Personal Information Collected: Location Information, Device Information (MAC Address, BSSID, SSID, IMSI, IMEI), Wi-Fi Address
Operator: Alipay (China) Network Technology Co., Ltd.
Types of personal information collected: location information, device information (MAC address, BSSID, SSID, IMSI, IMEI), Wi-Fi
Operator: Shenzhen Tencent Computer System Co., Ltd.
Types of personal information collected: location information, device information (MAC address, BSSID, SSID, IMSI, IMEI), Wi-Fi
Operator: Huawei Developer Services
Function: push service
Types of personal information collected: location information, device information (MAC address, BSSID, SSID, IMSI, IMEI), Wi-Fi
Operators: Youmeng Tongxin (Beijing) Technology Co., Ltd., Beijing Ruixun Lingtong Technology Co., Ltd. (hereinafter collectively referred to as "we" or "[Youmeng+]"
Function: usage statistics
Types of personal information collected: location information, device information (MAC address, BSSID, SSID, IMSI, IMEI), Wi-Fi, Umeng + SDK services, see the official privacy statement
Operator: UnionPay Commerce
Types of personal information collected: location information, device information (MAC address, BSSID, SSID, IMSI, IMEI), Wi-Fi
Version update date：January 22, 2021
Version update date：January 22, 2021
Your understanding and cooperation are very necessary for us to protect your child's personal information and privacy. In order to safeguard your child's legitimate rights and interests, we hope that you can assist us to ensure that your children use our products and services and submit personal information to us with your consent and guidance. We will take special measures to protect your child's personal information we obtain in accordance with this policy. If you do not agree with the content of this policy, please ask your child to immediately stop accessing/using our products and services.
Any child participating in online activities should obtain the prior consent of the guardian. If you are a child, please notify your guardian to read this policy together, and seek your guardian's consent and guidance before you use our products and services and submit personal information.
After you read this policy, if you have any questions about this policy or matters related to this policy, you can contact us through the feedback channels listed in the "7. How to Contact Us" section of this policy, and we will answer you as soon as possible.
1.How we collect and use children’s personal information
2.How we share, transfer, and publicly disclose children's personal information
3.How we store children's personal information
4.How we protect children's personal information
5.How to manage children's personal information
6.Amendments to this Policy
7.How to contact us
1.1 We will strictly fulfill the obligations and responsibilities of children's personal information protection stipulated by laws and regulations, we will strictly fulfill the obligations and responsibilities of children's personal information protection stipulated by laws and regulations, follow the principles of justifiable necessity, informed consent, clear purpose, safety assurance, and legal use, and collect and use children's personal information after obtaining the guardian's consent.
You proactively provide us with your child's personal information in the use of our products or services, such as your child's photos, videos or other information that you share in the comments, community and other information posting functions we provide you, indicates your consent to our collection and use of your child's personal information in accordance with this policy.
According to relevant laws and regulations, the collection of children's information does not require the authorization and consent of the child's guardian in the following situations:
(1). Related to our performance of obligations under laws and regulations;
(2). Related to national security, national defense security, public security, public health, or major public interests;
(3). Related to criminal investigation, prosecution, trial and execution of judgments;
(4). In order to protect the child's life, property and other major legitimate rights and interests, but it is difficult to obtain the guardian's consent;
(5). The collected information is disclosed to the public by the child or guardian;
(6). Collecting information from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.;
(7). Necessary for entering into and performance of relevant agreements or other written documents with you or your children;
(8). Necessary to maintain the safe and stable operation of our products and services, such as discovering and disposing of faults in our products and services;
(9). It is necessary for academic research institutions to conduct statistical or academic research based on public interest, and when the results of academic research or description are provided externally, the information contained in the results is de-identified;
(10). Other situations stipulated by laws and regulations.
2.1 If it is necessary to share children's personal information with a third party for the purposes described in this policy, we will evaluate the legality, legitimacy and necessity of the third party's collection of children's personal information.
2.2 We will require third parties to take protective measures for children's personal information and strictly abide by relevant laws, regulations and regulatory requirements. We will require third parties who receive children's personal information to abide by strict confidentiality obligations and take effective confidentiality measures, prohibit them from using these children's personal information for purposes not authorized by children and their guardians, and require the entrusted company to fulfill the following obligations in accordance with the law:
(1). Process children's personal information in accordance with laws, administrative regulations and our requirements;
(2). To assist us in responding to applications from guardians of children;
(3). Take measures to ensure information security, and give us timely feedback in the event of security incidents of children's personal information leakage;
(4). When the entrustment relationship is terminated, the personal information of the child shall be deleted in a timely manner;
(5). Not to be delegated;
(6). Other obligations to protect children's personal information that should be fulfilled in accordance with the law.
2.3 In addition, we will obtain your consent in accordance with the requirements of laws and regulations, or confirm that a third party has obtained your consent.
3.1 Children's personal information collected and generated during our operations in the People's Republic of China will be stored in China.
In the following circumstances, we will provide children's personal information to overseas organizations or individuals after fulfilling the obligations stipulated by law:
(1). Applicable law is clearly defined;
(2). Obtain your express authorization;
(3). You or your children conduct cross-border transactions through the Internet and other personal initiatives.
In response to the above situations, we will ensure that the personal information of children is protected to a level not lower than that specified in this policy through contracts and other forms.
We take children's privacy very seriously and take all reasonable and feasible measures to protect children's personal information:
4.1 We will strictly control access to children's personal information, The principle of least sufficient authorization shall be adopted for staff who may have access to children's personal information, and technical measures shall be taken to record and control the behavior of staff in handling children's personal information, and avoid illegal copying and downloading of children's personal information.
4.2 We have formulated emergency plans for children's personal information security incidents, and we will regularly organize relevant internal personnel to conduct emergency response training and emergency drills, so that they can master their job responsibilities and emergency response strategies and procedures. After the unfortunate occurrence of a child's personal information security incident, we will promptly inform the child and his guardian in accordance with the requirements of laws and regulations: the basic situation and possible impact of the safety incident, the measures we have taken or will take, the advice that children and their guardians can independently prevent and reduce risks, and the remedies for children and their guardians, etc. We will promptly notify children and their guardians of the incident through App push notifications, emails/short messages, etc. When it is difficult to inform one by one, we will take a reasonable and effective way to issue relevant warning information. At the same time, we will also proactively report the handling of children's personal information security incidents in accordance with the requirements of regulatory authorities. If the legitimate rights and interests of children and their guardians are damaged, we will bear corresponding legal responsibilities.
(1). We collect, store, use or provide children's personal information in violation of laws, administrative regulations or the agreement between the two parties;
(2). Collecting, storing, using, and providing children's personal information beyond the scope of the purpose or within the necessary period;;
(3). You withdraw your consent;;
(4). You or your child terminates the use of the product or service by logging out.
If you and your children have any questions about this policy, or have any complaints or suggestions about the handling of children's personal information, please contact us through the following ways, we will respond to your request within fifteen days of receiving questions, comments or suggestions and verifying the identity of guardians and/or children:
(1). You can contact us through Proteinn customer service;
(2). If you find that personal information may be leaked, you can through
US Tel: +1-800-955-3390
China Tel: +86-400-770-5500
(3). You can contact our personal information protection department at [email@example.com],
Office address: [Building 15, Lane 118, Furonghua Road, Pudong New Area, Shanghai].
It should be noted that we may not respond to questions unrelated to this policy or the protection of personal information.
欢迎使用我们的产品和服务！ 我们深知个人信息对您的重要性，您的信任对我们非常重要。 我们将严格遵守法律法规并采取相应的安全保护措施，致力于确保您的个人信息安全可控。 基于此，Proteinn服务提供商(或“我们”)制定了本“Proteinn隐私政策”(下称“本政策”/“本隐私政策”)，以帮助您充分了解您使用我们产品和服务的过程，我们如何收集、使用、共享、存储和保护您的个人信息，以及您如何管理您的个人信息，以便您更好地做出适当的选择。 在您开始使用我们的产品和服务之前，请务必仔细阅读和理解本政策，特别是以粗体/粗体下划线标记的条款和条件，以确保您完全理解并同意使用本政策。 我们尽最大努力以简洁通俗的方式解释这项政策中涉及的专业术语，以供您理解。 如果您对本政策的内容有任何疑问、意见或建议，可以通过本政策末尾的联系方式与我们联系。 您同意隐私政策意味着您已经了解了APP提供的功能以及这些功能运行所需的必要个人信息，并给予了收集和使用这些功能的相应授权，但这并不意味着您已经单独同意启用额外功能和处理不必要的个人信息。 对于启用附加功能、处理非必要的个人信息和处理敏感的个人信息，我们将根据您的实际使用情况单独征求您的同意。 本隐私政策将帮助您了解以下内容：
当您使用我们的产品/服务时，我们需要/可能需要收集和使用的个人信息包括以下两种类型： 为了向您提供我们产品和/或服务的基本功能，您必须授权我们收集和使用必要的信息。 如果您拒绝提供相应的信息，您将无法正常使用我们的产品和/或服务: 为了向您提供我们产品和/或服务的其他功能，您可以选择单独同意或不同意我们收集和使用的信息。 如果您拒绝提供，您将无法正常使用相关附加功能或达到我们想要达到的功能效果，也不会影响您对我们基本功能的使用。 我们想提醒您，我们致力于创造各种产品和服务来满足您的需求。 由于我们为您提供的产品和服务种类繁多，而且不同用户选择使用的具体产品/服务也有所不同，因此，基本/附加功能以及收集和使用的个人信息的类型和范围都会有所不同，请参考具体的产品/服务功能。 我们将为您提供的具体功能场景包括：
我们基于您的Proteinn平台帐户为您提供服务。 为了在Proteinn平台上创建帐户，您至少需要向我们提供您的手机号码、预期的会员名称和密码。 如果您拒绝提供上述信息，您将无法注册Proteinn平台账号，并且您只能使用Proteinn的浏览和搜索服务。 (2)其他帐户服务。 特殊账户特权：如果您选择填写真实姓名、性别、出生日期、居住地、昵称、头像，我们可以为您提供特权账户服务。 其中，您设置的昵称和头像将公开展示。 授权登录：我们可能会在您单独同意的情况下将您的帐户信息(个人资料图片、昵称等页面提示信息)提供给第三方，以便您可以轻松注册第三方帐户或直接登录到第三方。 此外，我们可能会根据您的单独同意从第三方获取您的第三方帐户信息，并将其与您的Proteinn平台帐户绑定，以便您可以直接登录第三方、使用我们的产品和/或服务。 我们将在您另行同意的授权范围内使用您的相关信息。
在下订单的过程中，您至少需要提供收货人的姓名、交货地址和收货人的联系电话。 对于一些特殊类型的商品和服务，您还需要提供该商品或服务所需的其他信息，例如当涉及跨境交易时，您将需要提供您的身份证信息来完成通关。 同时，订单将包含您购买的商品和/或服务的信息、具体订单编号、订单创建时间、您应支付的金额以及您的备注。 我们收集这些信息是为了帮助您顺利完成交易，确保您交易的安全，方便您查询订单信息，提供客户服务和售后服务，以及用于我们已明确通知的其他目的。 您可以通过Proteinn为他人订购商品和/或服务，您需要提供上述实际收货人的个人信息，并确保已获得实际收货人的同意。 为了方便您了解、查询和管理订单信息，我们将收集您在使用我们的服务过程中生成的订单信息，以显示给您，方便您进行订单管理。 您还可以填写/选择更多其他信息，包括代表收件人姓名和交货时间的其他联系电话，以确保货物或服务的准确交付。 您可以通过“Proteinn Home-Me-My Order”查看和管理您的订单信息。
为了完成订单的付款，您需要选择一种付款方式。 我们会将您的Proteinn平台账户会员名称、订单支付相关信息、订单安全相关设备信息、银行卡支付必要信息(包括银行卡号和到期日)，以及反洗钱法律要求的其他必要信息，通过网站或客户端嵌入的软件工具开发工具包(本政策中称为“SDK”)和其他安全方法，与您选择的相应金融机构共享。 为了让我们及时了解和确认您的付款进度和状态，并为您提供售后服务和争议解决服务，您同意我们可以从您选择的交易伙伴和金融机构收集与付款进度相关的信息。
为了确保您购买的商品和/或服务能够顺利、安全、准确地交付，我们将向为Proteinn提供物流信息系统和技术服务的物流公司披露与订单相关的交付信息，并根据商品和/或服务商的选择，将相关配送信息与相应的物流配送主体同步。 您知道并同意，相应的物流配送主体将不可避免地知道并使用您的配送信息用于交付目的。 为了为您提供售后服务和纠纷解决服务，我们需要及时了解和确认交货进度和状态。 您同意我们可以从物流相关服务主体收集与交付进度相关的信息。
当您联系我们或提交销售中、售后或争议解决申请时，为了保护您的帐户和系统的安全，我们要求您提供必要的个人信息来验证您的帐户身份。 为了方便与您联系，帮助您尽快解决问题，或记录相关问题的解决方案和结果，我们可能会保存您与我们的通信、通信/通话记录和相关内容(包括帐户信息、订单信息、您提供的其他证明相关事实的信息或联系信息)。 如果您对特定订单有查询、投诉或建议，我们将使用您的帐户信息和订单信息。 为了提供服务和提高服务质量的合理需要，我们还可能使用关于您的其他信息，包括您在联系客服时提供的相关信息，以及您在参与问卷调查时向我们发送的问卷回复信息。
你可以使用我们为你提供的评论、问答、个人主页等信息发布功能，作为会员，你可以选择公开发布图形/视频/直播内容，评论和提问。 我们尊重并保护您在是否发布相关信息以及在何处发布相关信息的设置。 我们可能会根据您的会员类型和网络日志信息来确定您是否有权获得相应的信息发布功能。 请注意，您公开发布的信息可能涉及您或他人的个人信息，甚至是敏感的个人信息，例如当您在审阅期间选择上传包含个人信息的图片时。 在使用我们的服务时，请仔细考虑是否分享甚至公开分享相关信息。 如果您公开发布的信息涉及他人的个人信息，在发布之前需要征得他人的同意。
您可以通过[访问、更正和补充]中列出的路径删除您的部分信息，或申请注销账户以删除您的所有信息。 在下列情况下，您可以通过联系客服要求我们删除个人信息： (1)如果我们对个人信息的处理违反了法律法规； (2)如果未经您明确同意，我们收集和使用您的个人信息； (3)如果我们对个人信息的处理严重违反了我们与您的协议； (4)如果我们的加工目的已经实现、不能实现或不再需要进行加工； (5)如果我们停止提供产品或服务，或者如果保留期已过。 如果我们决定回应您的删除请求，我们也会尽最大努力通知从我们那里获取您的个人信息的主体，并要求他们及时删除(除非法律法规另有规定，或这些主体已独立获得您的授权)。 当您或我们协助您删除相关信息时，由于适用的法律和安全技术限制，我们可能无法立即从备份系统中删除相应的信息，我们将安全地存储您的个人信息，并限制对其进行任何进一步处理，直到可以清除备份或匿名备份为止。
您可以通过联系客服更改或撤回您的授权范围，以便我们收集和处理您的个人信息，但请注意，对于某些类型的个人信息，如实现Proteinn基本功能所需的信息或我们履行法律法规规定的义务所需的信息，我们可能无法回应您更改授权范围的请求。 当您撤回授权时，我们将不再处理相应的个人信息。 但是，您撤回授权的决定不会影响我们之前基于您的授权进行的个人信息处理。
对于您或您的可能监护人、近亲属和其他授权主体向我们提出的上述要求，以及中华人民共和国中国法律和其他适用法律规定的您的相关个人信息权，您可以通过客服联系我们或直接向我们的个人信息保护部门投诉。 我们将在15天内做出答复。 为了保护您的帐户和您的个人信息的安全，当您向我们提出上述请求时，我们可能会在处理您的请求之前对您的身份进行验证(如添加帐户验证、要求您提供书面请求或其他合理手段)。
(2)数据保护管理组织措施我们以数据为中心，围绕数据生命周期，建立了业内先进的数据安全管理体系，从组织建设、系统设计、人员管理、产品技术等维度提升个人信息安全。 我们设立了专门的个人信息保护部门，并指定专人负责儿童个人信息的保护。 通过培训课程和考试，我们不断加强员工对保护个人信息重要性的认识。
(3)应对个人信息安全事件如果我们的物理、技术或管理保护设施遭到破坏，导致未经授权访问、公开披露、篡改或破坏信息，导致您的合法权益受到损害，我们将及时启动应急预案，并采取合理和必要的措施，将对您个人的影响降至最低。 如果发生个人信息安全事件，我们也会根据法律法规的要求，向您通报安全事件的基本情况和可能产生的影响，我们已经采取或将采取的处置措施，以及自我防范和风险缓解的建议以及为您提供的补救措施。 我们将通过短信、电话、推送通知等合理渠道通知您，如难以一一告知，我们将采取合理有效的方式进行公告。
同时，我们还将按照监管部门的要求上报个人信息安全事件的处理情况。 (4)防范账户安全风险在使用Proteinn服务进行在线交易时，请妥善保护您的个人信息，并在必要时才提供给他人，不要信任其他交易工具进行交易，以免信息被盗甚至电信网络诈骗。 如果您担心您的个人信息，特别是您的帐户或密码会被泄露，请立即联系Proteinn客服，以便我们根据您的申请采取相应的措施。
Proteinn：指运营客户端的Proteinn服务提供商。 Proteinn服务提供商：指Proteinn，康玛(上海)健康码有限公司的互联网信息和软件技术服务提供商。 Proteinn网站：指Proteinn服务提供商运营的网站(域名为www.ourteinfactory.com/index)。 个人信息：以电子或其他方式记录的与已识别或可识别的自然人有关的各种信息，不包括匿名信息。 敏感个人信息：敏感个人信息：敏感个人信息是指一旦泄露或非法使用，可能容易导致侵犯自然人人格尊严或危及人身和财产安全的个人信息，包括生物识别、宗教信仰、特定身份、医疗健康、财务账户、下落跟踪信息以及14岁以下未成年人的个人信息。 儿童：指未满十四周岁的未成年人。 设备信息：设备信息：包括设备标识(IMEI、IDFA、Android ID、MAC、OAID、IMSI等设备相关信息)、应用信息(应用崩溃信息、通知开关状态、应用安装列表等应用相关信息)、设备参数和系统信息(设备类型、设备型号、操作系统、硬件相关信息)、设备网络环境信息(IP地址、WiFi信息、基站信息等网络相关信息)。 以实际领取的产品为准。 服务日志信息：包括浏览记录、点击查看记录、搜索查询记录、收藏夹、添加到购物车、交易、售后、关注和分享信息、发布信息，以及IP地址、浏览器类型、电信运营商、使用的语言、访问日期和时间。 非身份识别：指处理个人信息的过程，使其在没有附加信息的情况下无法识别特定的自然人。
为了让您能够通过Proteinn方便地浏览信息和完成交易，您的个人信息可能会在不同的服务商之间共享，我们将按照法律法规的要求，参考行业的最佳实践，不断改进和提高您个人信息的安全水平。 我们严格遵守隐私政策的规定，一旦涉及分享您的个人敏感信息或添加新的共享者，我们将再次请求您的授权。 具体分享信息说明如下：
为了完成订单的付款，您需要选择一种付款方式。 我们将与支付信息服务提供商共享您的Proteinn平台账户成员姓名、订单支付相关信息、订单安全相关设备信息以及反洗钱法律要求的其他必要信息。 同时，为了我们及时了解和确认您的支付进度和状态，并为您提供售后服务和纠纷解决服务，您同意我们可以从支付信息服务提供商那里收集与支付进度相关的信息。
为了确保Proteinn的稳定运行或实现相关功能，我们可以访问第三方提供的软件开发工具包(SDK)来实现上述目的。 我们将尽我们的谨慎责任，对用于从合作伙伴获取信息的软件工具开发工具包(SDK)进行严格的安全监控，以保护数据安全。 我们访问的第三方SDK主要服务于您和您所代表的公司的需求。 因此，当满足新的服务需求和业务功能变化时，我们可能会调整我们访问的第三方SDK。 我们将在本说明中及时向您披露访问第三方SDK的最新情况。 目前连接到Proteinn的第三方SDK如下所示：
Proteinn服务提供商(简称“我们”)深知保护儿童(指14岁以下未成年人，下同)个人信息安全和隐私的重要性。 在《Proteinn隐私政策》的基础上，我们希望用《Proteinn儿童个人信息保护规则和监护人须知》(以下简称《本政策》)来解释我们在收集和使用儿童个人信息时的相应处理规则和其他相关事项。 作为您孩子的父母或其他监护人(以下统称为“监护人”)，在您或您的孩子使用Proteinn产品和服务(定义见“Proteinn隐私政策”，以下统称为“我们的产品和服务”)之前，请阅读并彻底了解本政策，尤其是粗体/粗体下划线的条款应仔细阅读，您应在确认您完全理解并同意所有条款后开始使用或允许您的孩子使用本政策。
1.2在您或您的孩子使用我们的产品和服务时，为了向您或您的孩子提供我们的产品和服务(如提供个性化展示或推荐以及为您的帐户提供安全保护等)，我们也可能收集和使用其他儿童的个人信息。 关于使用的具体目的、收集个人信息的范围以及拒绝提供相应信息的后果，请参阅Proteinn隐私政策中的“我们如何收集和使用您的个人信息”部分以了解详细信息。 此外，我们还将通过Cookie、SDK和其他类似技术自动收集您或您孩子的个人信息，详情请参阅《隐私政策》中的“我们如何使用Cookie和类似技术”部分。 如果需要收集和使用超出上述范围的儿童个人信息，我们将再次征得监护人的同意。 请注意，在大多数情况下，我们无法识别和不判断收集和处理的个人信息是否属于儿童个人信息。 我们将根据《Proteinn隐私政策》收集和处理用户的个人信息。
2.我们如何共享、转移和公开披露儿童个人信息我们承诺对儿童个人信息严格保密，只有在符合本政策描述和您的明确授权和同意的情况下才能对外共享儿童个人信息。 为了提高信息处理的效率，降低信息处理的成本，或提高信息处理的准确性，我们可能会委托我们的附属公司或其他有能力代表我们处理儿童个人信息的专业团体，有关详细信息，请参阅Proteinn隐私政策中的“我们如何共享、转移和公开披露您的信息”一节。 除了Proteinn隐私政策《我们如何分享、转移和公开披露您的信息》部分所描述的内容外，对于儿童个人信息，我们还将采取以下措施，在分享、转移和公开披露的过程中保护儿童个人信息的安全：
3.2我们会采取合理和切实可行的步骤，尽量避免收集和处理无关的儿童个人信息。 我们只会在达到本政策所述目的所需的时间内保留儿童的个人信息，除非法律要求保留。 请参阅Proteinn隐私政策中的“我们如何保护您的信息”，了解我们如何确定我们存储儿童个人信息的时间长度。 如果我们终止服务或运营，我们将及时停止继续收集儿童个人信息的活动。 同时，将根据相关法律法规提前通知监护人，并在终止服务或运营后删除或匿名化儿童个人信息，但法律、法规或监管部门另有规定的除外。
4.2我们制定了儿童个人信息安全事件应急预案，定期组织相关内部人员开展应急培训和应急演练，使他们掌握自己的工作职责和应急策略程序。 儿童个人信息安全事件不幸发生后，我们会按照法律法规的要求，及时向儿童及其监护人通报安全事件的基本情况和可能产生的影响，我们已经采取或将采取的措施，儿童及其监护人能够自主防范和降低风险的建议，儿童及其监护人的补救措施等。我们将通过App推送通知、电子邮件/短信等方式，及时将事件通知儿童及其监护人。当难以逐一告知时，我们将采取合理有效的方式发布相关警示信息。 同时，我们还将按照监管部门的要求，主动报告儿童个人信息安全事件的处理情况。 如果儿童及其监护人的合法权益受到损害，我们将承担相应的法律责任。